Zones General Terms and Conditions of Sale

THE TERMS AND CONDITIONS OF SALE ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORMS DELIVERED BY CUSTOMER ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.

BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED IN ZONES INVOICE OR OTHER ZONES DOCUMENTATION, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE UNLESS CUSTOMER AND ZONES HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN.

These terms and conditions of sale constitute a binding contract between you ("Customer") and Zones. Customer accepts these terms and conditions of sale by making a purchase or placing an order on the ZonesWebsite (the "Site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time Customer initially places or modifies an order will govern the order in question.

These terms and conditions of sale constitute the entire agreement between Customer and Zones relating to the terms and conditions of sale of products and services on the Site. Customer consents to receiving electronic record, which may be provided via a Web browser or e-mail application connected to the Internet.

Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the terms and conditions of sale contained herein and in Zones invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of sale or any purchase order or invoice related thereto.

Title and Risk of Loss

The Title to products and risk of loss or damage during shipment passes from Zones to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Zones retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.

Warranties

Customer understands that Zones is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Zones. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by Zones or its affiliates. ZONES AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, RELATING TO PRODUCTS SOLD BY THIRD PARTIES OR AFFILIATES OF ZONES, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY.

Limitation of Liability

NEITHER ZONES NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTIES. NEITHER ZONES NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.

Zones will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Anticipated delivery dates are based upon manufacturer supplied information and are subject to change and therefore any shipping dates provided by Zones are estimates only.

Pricing

All pricing is subject to change. Zones reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Zones cannot guarantee that it will be able to fulfill Customer's orders.

Governing Law

THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF WASHINGTON, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF ANY ARBITRATION OR LITIGATION WILL BE BROUGHT IN KING COUNTY, WASHINGTON AND CUSTOMER CONSENTS AND SUBMITS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN KING COUNTY, WASHINGTON AND THEREFORE WAIVES THE RIGHT TO CHANGE VENUE.

Technical Support and Customer Care

We provide the services of our fully staffed Technical Support and Customer Care teams to help you after purchase. If you have any questions about your order, please contact 1-800-248-9948.

Payment Options

Payment by an American Express, MasterCard, Discover, Visa or Optima credit card is accepted with no surcharge. Your credit card is not charged until your order has shipped. If you prefer to pay by check, call a Sales Advisor to process your order and direct your payment. Please allow 10 business days for company and personal checks to clear. Business and Personal checks are accepted up to $2500. Business and Personal cashier's checks are also accepted up to $2500. We accept wire transfers for orders over $2500. Purchase Orders are accepted for corporate, educational and government orders. All checks or Purchase Orders must include a contact person and phone number in order to be processed. A $20.00 administration fee will be charged on all returned checks. Due to the high cost associated with C.O.D. orders, we are no longer accepting that method of payment. We are taking this step to maintain our ability to offer our customers the most competitive prices available. Applicable sales tax will be added to AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY and Washington DC orders. Canadian orders will be charged GST.

Return Policy

No returns will be accepted without a Return Material Authorization (RMA) number and products shipped to Zones without an RMA number may be returned to you with no credit issued. All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused.

Defective/DOA: All products are covered by a manufacturer warranty against defects. However, certain manufacturers may require you to contact those manufacturers directly to repair or replace products under their warranty or to obtain a case # in order to process a return back to the supplier. A Return Material Authorization Number can be requested up to 14 days from the invoice date. After 14 days from your invoice date, you might be required to contact the manufacturers directly to repair or replace their product. Replacement product orders will not be shipped until the original item has been returned, received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can, however, ship new product with a secure payment and issue credit once the returned product has been processed. Shipping and handling charges are not refundable.

Please be sure to ask your Sales Advisor about our extended support contract and specific return conditions before your purchase.

Unopened product (subject to mfr return policies*): if the manufacturer's factory seal is intact you may return an unopened product for exchange or credit within 14 days from the invoice date. *Please note: some products are non-returnable to our suppliers, in which case you will need to contact the mfr directly for return authorization. Returns requested after 14 days from the invoice date will be subject to a minimum 15% restocking fee (a minimum 30% restocking fee will be charged if the product has been opened).

All Returns: All RMA numbers must appear on the shipping label(s) we provide. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. A 50% restock will be charged to returns that do not include all of the original components. Products shipped to Zones without original packaging may be returned to you with no credit issued. PLEASE NOTE: When returning product it is highly suggested to use a traceable shipping method (FedEx, UPS, etc.). All products must be received by our Returns Processing Center within 14 days of receiving a Return Authorization Number. Items received after 14 days will be refused.

Software: Only unopened packaged software is returnable up to 14 days from the invoice date. All other software is non-returnable.

The customer is responsible for all shipping charges and insurance on all return shipments unless it's a duplicate shipment as the result of a Zones/supplier error.

Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.