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| About Zones > Customer Care > General Terms & Conditions |
Zones General Terms and Conditions of Sale
THE TERMS AND CONDITIONS OF SALE ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS IN ANY FORMS DELIVERED BY CUSTOMER ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND NOTICE OF OBJECTION TO THEM AND REJECTION OF THEM IS HEREBY GIVEN.
BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED IN ZONES INVOICE OR OTHER ZONES DOCUMENTATION, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE UNLESS CUSTOMER AND ZONES HAVE SIGNED A SEPARATE AGREEMENT, IN WHICH CASE THE SEPARATE AGREEMENT WILL GOVERN.
These terms and conditions of sale constitute a binding contract between you ("Customer") and Zones. Customer accepts these terms and conditions of sale by making a purchase or placing an order on the ZonesWebsite (the "Site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time Customer initially places or modifies an order will govern the order in question.
These terms and conditions of sale constitute the entire agreement between Customer and Zones relating to the terms and conditions of sale of products and services on the Site. Customer consents to receiving electronic record, which may be provided via a Web browser or e-mail application connected to the Internet.
Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the terms and conditions of sale contained herein and in Zones invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of sale or any purchase order or invoice related thereto.
Title and Risk of Loss
The Title to products and risk of loss or damage during shipment passes from Zones to Customer upon receipt by Customer except as noted below. For shipments made during the seven calendar days preceding the end of each calendar quarter, title and risk of loss will pass to the customer upon delivery by Zones to the carrier. For all orders shipped within this seven day period, Zones will obtain third-party insurance at its own expense and assist the Customer in filing any claims with the insurance company arising from loss or damage to the shipment during transit. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Zones retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.
Warranties
Customer understands that Zones is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Zones. In purchasing the products, Customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by Zones or its affiliates. ZONES AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, RELATING TO PRODUCTS SOLD BY THIRD PARTIES OR AFFILIATES OF ZONES, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER'S WARRANTY.
Limitation of Liability
NEITHER ZONES NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTIES. NEITHER ZONES NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.
Zones will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Anticipated delivery dates are based upon manufacturer supplied information and are subject to change and therefore any shipping dates provided by Zones are estimates only.
Pricing
All pricing is subject to change. Zones reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Zones cannot guarantee that it will be able to fulfill Customer's orders.
Governing Law
THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF WASHINGTON, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. ANY ARBITRATION, ENFORCEMENT OF ANY ARBITRATION OR LITIGATION WILL BE BROUGHT IN KING COUNTY, WASHINGTON AND CUSTOMER CONSENTS AND SUBMITS TO THE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN KING COUNTY, WASHINGTON AND THEREFORE WAIVES THE RIGHT TO CHANGE VENUE.
Technical Support and Customer Care
We provide the services of our fully staffed Technical Support and Customer Care teams to help you after purchase.
If you have any questions about your order, please contact 1-800-248-9948.
Customer Service -
Phone: 1-800-248-9948
Email: customerservice@zones.com
Hours: M-F 6 a.m. to 5 p.m. PST
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Technical Support -
Phone: 1-800-248-9948
Email: techsupport@zones.com
Hours: M-F 6 a.m. to 6 p.m. PST
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Corp Business -
Phone:1-800-335-4407
Fax:1-800-684-8080
Email:
corpsales@zones.com
Hours: M-F: 6 a.m. to 5 p.m. PST
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Small Business -
Phone:1-800-408-9663
Fax:1-800-684-8080
Email:
corpsales@zones.com
Hours: M-F: 6 a.m. to 5 p.m. PST
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Payment Options
Payment by an American Express, MasterCard, Discover, Visa or Optima credit card is accepted with no surcharge.
Your credit card is not charged until your order has shipped. If you prefer to pay by check, call a Sales Advisor
to process your order and direct your payment. Please allow 10 business days for company and personal checks to
clear. Business and Personal checks are accepted up to $2500. Business and Personal cashier's checks are also
accepted up to $2500. We accept wire transfers for orders over $2500. Purchase Orders are accepted for corporate,
educational and government orders. All checks or Purchase Orders must include a contact person and phone number
in order to be processed. A $20.00 administration fee will be charged on all returned checks. Due to the high
cost associated with C.O.D. orders, we are no longer accepting that method of payment. We are taking this step
to maintain our ability to offer our customers the most competitive prices available. Applicable sales tax will
be added to AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, PA, SC, TN, TX, VA, WA, WI state orders and Washington DC orders. Canadian orders will be charged GST.
Return Policy
All products are covered by manufacturer's warranty against defects. Certain manufacturers require you to contact those manufacturers directly to repair or replace your products under their warranty. Please be sure to ask your Sales Advisor about our extended support contract and specific return conditions before your purchase.
Unopened product: if the manufacturer's factory seal is intact you may return an unopened product for exchange or refund within 14 days from the invoice date. Authorized returns after the 14 days from the invoice date will be subject to a minimum 15% restocking fee. A minimum 30% restocking fee will be charged if the product has been opened.
No returns will be accepted without a Return Authorization (RA) Number. A Return Authorization Number may be requested up to 14 days from the invoice date. After 14 days from your invoice date, you are required to contact the manufacturers directly to repair or replace their product.
All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused.
All RA numbers must appear on the shipping label(s) we provide. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. PLEASE NOTE: When returning product it is highly suggested to use a track able shipping method.
Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.
Software: Only unopened packaged software is returnable up to 14 days from the invoice date. All other software is not returnable.
Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.
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