Collaboration Products & Solutions

Cisco Customer Collaboration

Improve customer care to create the foundation for strong relationships

Transform customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Collaboration products can help your organization in four critical ways:

• Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service.
• Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.
• Enhance Customer Satisfaction: Help customers quickly access agent assistance.
• Increase Revenue Opportunities: Create more productive sales opportunities.

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

• State-of-the-art contact center capabilities for enterprise applications
• Premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
• Intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
• Option of web-based, thin-client collaborative desktops for agents and supervisors

Cisco Unified Contact Center Express

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.

• Sophisticated call routing and contact management
• Easy to deploy and use, highly secure, virtual, and highly available
• Ideal feature set for midmarket, enterprise branch, or corporate departments
• Versatility for both formal and informal contact centers

Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers-either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center.

• Award-winning product
• Speech-enabled self-service to callers
• Powerful call control to treat calls at the most efficient location
• Open-standard support for speech recognition to help deliver self-service as a standalone IVR system or integrated system