Stackable Helpdesk upgrade for all Base warranties, but warranty terms must match.
Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution.
Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution.
Lenovo Priority Technical Support provides third party assistance and support for the following software applications:
Adobe Acrobat Reader,
Autodesk,
Cyberlink Multimedia Center,
Diskeeper Lite & Diskeeper Home,
Google Picasa,
IBM Lotus Notes - stand alone client,
IBM Lotus SmartSuite,
Intervideo WinDVD,
Intervideo WinDVD Creator,
Lenovo ThinkVantage Technologies,
McAfee VirusScan,
Microsoft Office 2007,
Microsoft Windows Vista Business and Ultimate,
Microsoft Windows XP - 32 & 64,
Norton Internet Security,
PC-Doctor,
Red Hat REL 5 WS - 64-bit,
Sonic RecordNow Business DLA,
Sun Java JRE,
WinDVD.