LexExchange is a convenient and comprehensive exchange service that makes your life easier. While you focus on your business, Lexmark takes care of everything, including pickup of the defective product (after having removed the cartridge and any options), offsite repair or replacement, and complete reinstallation. You also benefit from telephone and Web-based support. Response time is usually next business day in serviced area and can be adapted to your specific requests, and may vary depending on the type of product.