Polycom Premier Support is an entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage. Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support. With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from Polycom the next business day for your technicians to install.