Polycom provides a time and materials (T&M) spare parts service to certified partners only. A certified partner, who has been granted RMA rights on Polycom's support system, may access the "Repair Pricing" link and obtain a quote. They then must access "My RMA's" and create a time and materials RMA. This will require the upload of a purchase order in the amount of the quoted price. Partners may also call their local call center for assistance with trouble shooting and RMA requests.