With JTAC support, partner will have unlimited access to JTAC engineers by phone and online 24/7/365. As a single point of contact for all support needs, JTAC engineers have extensive experience in supporting large-scale networks and will help diagnose system problems, configure, troubleshoot and, provide work-around solutions where necessary. To ensure that JTAC responds as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
The customer support center provides self-service access to Juniper Networks' award-winning online portal for the information, answers, tools, and service options partner needs to support network investment - whenever, wherever Partner chooses to log in. Advanced Replacement 5-day (AR-5) is defined as 12 hours a day, 5 business days a week shipment of advance Hardware replacements.
- Product Description Juniper Networks J-Partner Agility Services AR5 - extended service agreement - 1 year - shipment
- Type Extended service agreement
- Service Included Replacement
- Location Shipment
- Full Contract Period 1 year
- Response Time 5 business days
- Service Availability 12 hours a day / 5 days a week
- Designed For P/N: MPC2E-3D-NG-R-B