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Unitrends Platinum Support - extended service agreement (renewal) - 1 year - shipment
Unitrends Platinum Support - extended service agreement (renewal) - 1 year - shipment
- Price:
$1,548.99
- Availability:
- Mfr #: RS-411SPL-UNIT12-R
- UNSPSC #: 81111812
- Item #: 006122361
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Contact Zones Online support at 800.408.9663
Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 1 year ¦ New releases update - 1 year |
General
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |