When you purchase an Extended Plus Support plan, you will receive standard warranty and benefits coverage up through the fifth year of ownership of your Panasonic product. In addition, the Extended Support plan offers free ground shipping service and three-day handling of service once your product is received (and parts are in stock). You'll be automatically signed up to receive Firmware Update & Software Upgrade notification emails from Panasonic so you can always work with the most up-to-date version of the product. As an added bonus, Panasonic can provide you with complimentary telephone, mail-in (all postage covered by Panasonic), or carry-in support as required. In addition, you will be sent a direct link to the Panasonic Pro Video Asset Support System (PASS), a website that provides a multitude of support resources, including manuals, technical documents and the latest product news.