Premier Onsite enhances Premier support with onsite support. Upon remote diagnosis of a product failure by a Polycom technical support engineer, Polycom will dispatch an authorized technician to your site to install the replacement part(s). The technician will also coordinate troubleshooting and testing activities with Polycom technical support and your designated contact in order to resolve the problem. The option does not include installing software upgrades, product enhancements, or product configuration support (although Polycom may install software updates which are required to restore the covered product to operational condition).