Polycom Global Services understands that your communications environments become more interdependent within your IT infrastructure as you unify your communication solutions. At the same time, business processes are shifting to rely heavily on virtual collaboration tools. As a result, your unified communications (UC) environment becomes more important, even mission-critical. It is key that the team supporting you is familiar with your unique environment and needs. Elite Service provides a holistic support strategy beyond individual products that optimizes the performance of your solution and increases your return on investment. Elite Service is a proactive, high-touch service that assists you in managing your dispersed Polycom environment around the world, provides resources to manage your day to day technical requests, and keeps an eye on your Polycom investment, in its entirety. With Premier On-site service, an engineer comes to your site to resolve technical problems that cannot be resolved remotely.