_Leader.png)
Zones has been featured as a 'Leader' for the Managed End-user Technology and Continuous Productivity Services (including Next-gen Service Desk) in the ISG Provider Lens™ Report on Future of Work Services 2024 in U.S. Public Sector.
ISG Provider Lens™ Future of Work (Workplace) Services 2024 Study
The 2024 ISG Provider Lens™ assessed leading global providers on their capability to deliver future-of-work solutions, evaluating the breadth and quality of their service portfolios, market position, and customer satisfaction.
Hear from ISG on Zones Digital Workplace Services
Recognized as a Leader in Managed End-user Technology Services, U.S. Public Sector by ISG, Zones has been cited for its top strengths in:
Strengths
- Tiered Device Management Bundles: Zones' multitiered approach bundles core functionalities such as installation, support, updates, patching, and remote monitoring, from basic packages to comprehensive options.
- Managed Services for Device Optimization: Zones' device-focused managed services include mobile device management, application control, and content security.
- Security is Integral to Device Management: Zones' unified management platform enables role-based access control on tools and applications, with professional and managed services for identity access configuration, implementation, and management.
Highlights of the report
Recognized as a Leader in Continuous Productivity Services (including Next-gen Service Desk), U.S. Public Sector by ISG, Zones has been cited for its top strengths in:
Strengths
- Broad-reaching approach beyond IT: Zones' approach to the service desk and continuous productivity support combines IT expertise involving HR, facilities, and other departments.
- Critical Capabilities: Zones provides a single point of contact for user inquiries, offers remote troubleshooting, and offers multilingual support.
- Quantifying workplace support performance: Zones goes beyond traditional metrics such as first contact resolution (FCR) and mean time to resolution (MTTR) for a more holistic view of support effectiveness.
Highlights of the report
.png)
"Zones stands out as a leader in next-gen public sector support through its comprehensive approach, leveraging automation and data for proactive issue resolution and optimizing performance metrics to ensure user satisfaction and productivity."
"At Zones, we understand the unique challenges public sector organizations face, which is why we've developed a multi-tiered approach that seamlessly integrates device management, optimization, and security. Our commitment to delivering comprehensive solutions beyond traditional IT support ensures our clients can maintain continuous productivity and focus on their core missions."