Enhance your Clinical IT Excellence
Zones Clinical Service Desk is a tailored support solution crafted specifically for healthcare organizations. This service provides continuous assistance to ensure healthcare professionals maintain seamless access to clinical IT systems and data, which are fundamental for effective patient care and efficient management of electronic health records. We also support patients with patient portals and telehealth platforms, ensuring they can access their health data and receive timely and effective healthcare remotely.
Zones Clinical Service Desk expertly blends technical prowess with a deep understanding of healthcare operations to offer rapid, effective IT support. By ensuring clinicians and patient communities have seamless access to critical application systems, we help maintain a focus on high-quality patient care, subtly affirming our role as a vital asset in optimizing healthcare delivery.
Zones Clinical Service Desk enhances clinician satisfaction and patient care by offering direct, comprehensive, and secure healthcare IT support:
Support for EHR and Telehealth platforms like Epic, Cerner, Meditech, AthenaHealth, Teladoc and more.
Rapid response, high first-call resolution (FCR), and low abandonment rates.
Robust, proven SLAs that exceed industry standards.
Omnichannel support using ITIL-based processes and advanced technology solutions like AI/ML.
Efficient, customizable communication tools including Interactive Voice Response (IVR), sentiment analysis, and advanced skills-based routing.
Drive Exceptional Patient Outcomes with Zones Clinical Service Desk
Data Security and Compliance Assurance:
Robust controls and strict adherence to cybersecurity and healthcare compliance regulations like HIPAA to protect patient information and ensure system integrity.
Certified Healthcare IT Specialists:
Dedicated experts in healthcare technologies provide tailored support for specific clinical needs.
Proactive Monitoring and Maintenance:
Preventative measures to ensure systems run smoothly, thus minimizing disruptions.
Customized Training and Onboarding:
Personalized guidance to maximize the use of healthcare IT resources for all staff levels.
Flexible Support Coverage:
Provide immediate assistance based on desired coverage model to ensure uninterrupted clinical operations 24x7x365.
Reasons to choose Zones Clinical Service Desk
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