HPE Proactive Care
Ensure your IT infrastructure remains stable and reliable
Moving into a converged, virtualized, or cloud-based environment requires a trusted technology partner who understands the wide-range of expanding technologies and complexities. By combining smart technology with expert consultation, HPE Proactive Care Services provide a personalized and proactive hands-on approach to maintaining an agile, healthy, and reliable infrastructure.
Choose from one of three hardware support levels. With enhanced call handling, a single point of contact will manage your case. HP Proactive Care Services is available for HP computer hardware and software, storage, and networking products.
Organizations of all sizes are finding value with HPE Proactive Care Services combined with the benefits of connecting their IT devices to HP for proactive analysis, faster troubleshooting, and problem resolution.
Flexible, comprehensive, and cost-effective
Zones can help you tailor proactive reporting, consultation, recommendations, and support for your Hewlett Packard Enterprise hardware and software.
Personalized
Personalized to make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalized analysis of firmware and software patches.
Proactive
Products connected to HPE Proactive Care leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging, and parts dispatch for hardware support, and to help avoid outages. You?ll receive proactive scans, a health check on your covered and connected devices, and tailored recommendations.