Today's organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Globally dispersed employees, business partners, customers, and constituents communicate with one another through infinite combinations of wired, wireless, and mobile phones; voice messaging; email messaging; fax; unified and mobile clients; and rich-media conferencing. Too often, however, these tools are not used as effectively as they could be. The results include information and device overload, lack of agility, and misdirected communications that delay decisions, slow down processes, turn customers away, and ultimately reduce productivity. Ineffective communications also results in missed revenue opportunities because businesses are not prepared to react quickly to market changes.