Services and Solutions > Digital Workplace > Service Desk and Device Management

Service Desk and Device Management

Because a work anywhere, anytime digital age demands a more accessible and cost-effective approach to end user support.

Service Desk

Omnichannel L1/L2 support for IT issues and requests, delivered in a customized, single-desk model with ongoing quality management and routine CSAT analysis.

Digital Experience Management

Monitor and measure the performance of end user devices and applications, proactively remediate issues, power peak productivity, and maximize employee satisfaction.

Modern Device Management

Assessment, design, and implementation of MDM solutions to unify provisioning, enrollment, management, and monitoring for all endpoints.

Apple Managed Services

Provision, configure, deploy, and secure Apple devices in your workplace at scale, support BYOD users, and remediate issues with Apple-certified resources.

Recommended Resources

Analyst Recognition

Zones has been featured in the ISG Provider Lens™ report on the Future of Work (Workplace) - Services - 2023 in the U.S. and U.S. Public Sector, as a Rising Star in Employee Experience (EX) Transformation Services for the U.S. Public Sector and a product challenger in Managed Workplace Services for both Large Accounts and Mid Market in the U.S.

Analyst Whitepaper

Everest Group: Unleashing the Potential of Workplace Transformations.

A Value-Centric Approach to Success

Infographic: Value-Centric Workplace Transformation

Everest Group: Maximizing The Impact Of Workplace Transformations: A Value-Centric Perspective

Find out more about how Zones' end user support services benefit your people and your bottom line.