Service Desk

A smart, cost-effective solution for better IT support

Flexible. Efficient. Customer-Centered.

Outsourcing routine service desk support to Zones can be an excellent way to save time and resources while ensuring your technology needs are met.

In-house service desk and helpdesk services teams are feeling the pressure. With the dramatic shift to remote and hybrid work, the demand for IT support services has skyrocketed. Connectivity issues and problems with home networks are just two examples.

Routine service desk tickets now include requests for help with collaboration tools such as video conferencing, online project management platforms, and instant messaging. IT teams must ensure that these tools are properly configured and supported and that employees have the necessary training and support to use them effectively. It's a struggle to keep up.

Zones has a solution for you that's smart and cost-effective.

"We've invested heavily in developing the facilities and the staff to provide you with best-in-class service desk support that goes beyond the traditional helpdesk."

Increase user satisfaction and boost your bottom line

Zones' customer-centered approach means you'll get a professional service desk solution that fits your organization's goals, budget, and desired outcomes. We take pride in listening to you and answering your challenges with Yes instead of No.

Zones Service Desk capabilities increase end user satisfaction by allowing you to deliver services according to your people's expectations. And with informed strategies in place, you can:

Deploy the right resources

Better manage IT assets

Effectively communicate with end users

Reduce overall support costs

Omnichannel support services

24/7 IT Helpdesk Support

Level 1/Level 2 support. Your users' first point of contact for all IT-related issues.

Omnichannel Support

Right-sized for your needs:
  • Voice
  • Live Chat
  • Email

Executive or Concierge Support

Priority support and a dedicated toll-free number for VIPs.

Remote Support Tool

Increases resolution rates while reducing service ticket requests and costs.

Knowledge Management

Timely updates to your knowledge base, including the latest SOPs.

Optional add-on services

Multilingual Support

Voice assistance is available in 12+ languages.

Translation Services

Ready to assist with IT support calls.

Outbound Call Support

Provides end-user updates and coordinates with Level 2 or 3 teams for issue resolution.

E-Bonding of ITSM Tool

Uses e-bonding to bring users into Zones' IT Service Management platform to resolve support request tickets.

Enhancing the Digital Experience for Employees

See how to proactively track the digital experience of end-users and improve it by automating impactful activities.

Why Customers Choose Zones Service Desk

As a leading IT solutions provider with a global presence, we've invested heavily in developing the facilities and the staff to provide you with best-in-class service desk support that goes beyond traditional helpdesk services. Well beyond.

Here are five strategic reasons why customers outsource their IT support to Zones:

  1. Cost savings: Outsourcing can be more cost-effective than hiring in-house IT staff, especially for small and medium-sized businesses.
  2. Expertise: Zones' team of trained and experienced service desk professionals can handle a wide range of technical issues. You can rely on Zones to troubleshoot and resolve problems quickly and effectively.
  3. Flexibility: Outsourcing IT support allows you to scale your support up or down as needed, rather than being tied to a fixed number of in-house staff.
  4. Increased efficiency: With IT support available 24/7, your organization can focus on core activities and leave the technical support to the experts at Zones. We'll help you increase productivity and efficiency.
  5. Strategic focus: Outsourcing service desk support to Zones allows you to focus on strategic efforts for your enterprise.

Ready to outsource your way to a more flexible and efficient IT service desk solution that also benefits your bottom line?