Flexible. Efficient. Customer-Centered.
Outsourcing routine service desk support to Zones can be an excellent way to save time and resources while ensuring your technology needs are met.
In-house service desk and helpdesk services teams are feeling the pressure. With the dramatic shift to remote and hybrid work, the demand for IT support services has skyrocketed. Connectivity issues and problems with home networks are just two examples.
Routine service desk tickets now include requests for help with collaboration tools such as video conferencing, online project management platforms, and instant messaging. IT teams must ensure that these tools are properly configured and supported and that employees have the necessary training and support to use them effectively. It's a struggle to keep up.
Zones has a solution for you that's smart and cost-effective.
"We've invested heavily in developing the facilities and the staff to provide you with best-in-class service desk support that goes beyond the traditional helpdesk."
Increase user satisfaction and boost your bottom line
Zones' customer-centered approach means you'll get a professional service desk solution that fits your organization's goals, budget, and desired outcomes. We take pride in listening to you and answering your challenges with Yes instead of No.
Zones Service Desk capabilities increase end user satisfaction by allowing you to deliver services according to your people's expectations. And with informed strategies in place, you can:
Deploy the right resources
Better manage IT assets
Effectively communicate with end users
Reduce overall support costs
Omnichannel support services
Optional add-on services
Why Customers Choose Zones Service Desk
As a leading IT solutions provider with a global presence, we've invested heavily in developing the facilities and the staff to provide you with best-in-class service desk support that goes beyond traditional helpdesk services. Well beyond.
Here are five strategic reasons why customers outsource their IT support to Zones:
- Cost savings: Outsourcing can be more cost-effective than hiring in-house IT staff, especially for small and medium-sized businesses.
- Expertise: Zones' team of trained and experienced service desk professionals can handle a wide range of technical issues. You can rely on Zones to troubleshoot and resolve problems quickly and effectively.
- Flexibility: Outsourcing IT support allows you to scale your support up or down as needed, rather than being tied to a fixed number of in-house staff.
- Increased efficiency: With IT support available 24/7, your organization can focus on core activities and leave the technical support to the experts at Zones. We'll help you increase productivity and efficiency.
- Strategic focus: Outsourcing service desk support to Zones allows you to focus on strategic efforts for your enterprise.
