Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management. Cisco Unified Contact Center Express support for powerful agent-based assisted service as well as fully integrated selfservice applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor, interactive voice response, computer telephony integration, and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments.