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Standard support 3 year prepaid renewal, PA-3020
Standard support 3 year prepaid renewal, PA-3020
- Price:
$6,363.99
- Availability:
- Mfr #: PAN-SVC-STND-3020-3YR-R
- UNSPSC #: 81111812
- Item #: 006859629
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Compatibility Information
| Designed For | P/N: PAN-PA-3020 |
Details
| Service & Support | Extended service agreement - parts and labor - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 11 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 11 hours a day / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 11 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 11 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 11 hours a day / Monday-Friday ¦ New releases update - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years |
General
| Service Included | Parts and labor |
| Full Contract Period | 3 years |