Axiom offers flexible Service Level Agreement (SLA) terms. Designed for the users' needs and based on their unique IT installation base, AMS service levels can be customized around each client's needs and objectives. Maintenance agreements are typically sold on an annual basis. The most popular are 1, 2, or 3 year contracts.
AMS service levels are stated under a standard protocol:
? Hours per day
? Days per week
? Contracted response time in hours
Standard Service Levels:
? 9x5x4
? 24x7x4
? 8x5xNBD
? TAC ONLY
? On-Site Uplift.