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Palo Partner Enabled Premium Support - extended service agreement (renewal) - 1 year - shipment
Palo Partner Enabled Premium Support - extended service agreement (renewal) - 1 year - shipment
- Price:
$611.99
- Availability:
- Mfr #: PAN-SVC-BKLN-220R
- UNSPSC #: 81111811
- Item #: 008140182
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: PAN-PA-220 |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |