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WD StorChoice Gold Plus - extended service agreement - 5 years - on-site

WD StorChoice Gold Plus - extended service agreement - 5 years - on-site

  • Price: 
    $17,293.99
  • Availability: 
  • Mfr #:  HS01344
  • UNSPSC #:  81111812
  • Item #:  008784837
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  • cnet cat code #:  10070103
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Compatibility Information
Designed For WD Ultrastar Data60 SE-4U60-10F04, SE-4U60-10F24, SE-4U60-10P04 ¦ WD Ultrastar Data60 SE4U60-24 SE-4U60-10P03, SE-4U60-10P05, SE-4U60-10P06 ¦ WD Ultrastar Data60 SE4U60-60 SE-4U60-10F02, SE-4U60-10F03, SE-4U60-10F04, SE-4U60-10F05, SE-4U60-10F06, SE-4U60-10F22, SE-4U60-10F23, SE-4U60-10F25, SE-4U60-10F26
Details
Service & Support Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h - availability: 12 hours a day (5:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web support - 5 years ¦ Product info support - e-mail consulting - 5 years ¦ New releases update - 5 years
General
Service Included Parts and labor
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 12 hours a day / 5 days a week
Covered Configurations 1080TB storage array