Today's SMBs are often just as dependent on network applications as large enterprises, and just as vulnerable to the lost productivity and profitability that can result from a network outage. But unlike large corporations, SMBs rarely have an IT staff with specialized knowledge about network solutions, or extra IT budget to devote to enterprise-scale network support services. Now, SMBs have another option: Cisco SMB Support Assistant. Cisco SMB Support Assistant is a technical support service designed and priced specifically for small and medium-sized organizations. The program provides an easy, affordable way to help SMBs quickly resolve routine issues that may arise when using Cisco SMB Class products.