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HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
- Price:
$11,763.99
- Availability:
- Mfr #: H24P9E
- UNSPSC #: 81111811
- Item #: 009247154
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: K2Q24A, K2Q24AR, K2Q25A, K2Q25AR, K2Q26A, K2Q26AR, K2Q27A, K2Q27AR, K2Q28A, K2Q28AR, P8Y56A, P8Y56AR, P8Y57A, P8Y57AR, Q1H90A, Q1H91A, R0P69A, R0P69AR |
Details
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 4 years ¦ Extended service agreement - parts and labor - 4 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Comprehensive defective material retention - 4 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |