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HPE Tech Care Essential Service - extended service agreement - 7 years - on-site
HPE Tech Care Essential Service - extended service agreement - 7 years - on-site
- Price:
$7,768.99
- Availability:
- Mfr #: H76Z7E
- UNSPSC #: 81111811
- Item #: 009245429
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Compatibility Information
| Designed For | P/N: 877619-001, 877619-031, 877619-291, 877619-371, 877619-421, 877619-AA1, 877619R-001, 877619R-371, 877619R-421, 877620-001, 877620-031, 877620-291, 877620-371, 877620-421, 877620-AA1, 877620R-001, 877620R-291, 877620R-371, 877620R-421, 877621-001, R4X03A |
Details
| Service & Support | Extended service agreement - parts and labor - 7 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 7 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 7 years ¦ Technical support - remote diagnosis - 7 years ¦ Technical support - visual remote guidance - 7 years ¦ New releases update - 7 years ¦ Technical support - phone consulting - 7 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 7 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 7 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 7 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |