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HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 1 year - shipment
HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 1 year - shipment
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Compatibility Information
| Designed For | P/N: R7J40A, R7J41A, R7J42A, R7J43A, R7J44A |
Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Extended service agreement - replacement - 1 year - shipment - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - fax-on-demand - 1 year - availability: 24 hours a day / Monday-Sunday |
General
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Academic, volume, Tier 2, for retail customers |