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HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 2 years - on-site
HPE Pointnext Tech Care Critical Service Post Warranty - extended service agreement - 2 years - on-site
- Price:
$4,849.99
- Availability:
- Mfr #: H96W1PE
- UNSPSC #: 81111811
- Item #: 010827679
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | HPE SN6610C 32Gb 32/8 32Gb Short Wave SFP+ Fibre Channel v2 Switch ¦ HPE StoreFabric SN6610C 32Gb 32/8 32Gb Short Wave SFP+ Fibre Channel v2 Switch |
Details
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 2 years ¦ Technical support - remote diagnosis - 2 years ¦ Technical support - visual remote guidance - 2 years ¦ New releases update - 2 years ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 2 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 2 years ¦ Technical support - outage management - 2 years |
General
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |