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ENT SUP AGRMNT 1 YEAR US GOV PREM SUP TIER AG
ENT SUP AGRMNT 1 YEAR US GOV PREM SUP TIER AG
- Price:
$18,271,683.99
- Availability:
- Mfr #: PAN-ENT-USG-ESA-AG-1YR
- UNSPSC #: 81111811
- Item #: 011095060
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Details
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year |
General
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
Software
| License Pricing | US government |
| Hardware Pricing | Tier AG |
| Licensing Program | Palo Alto Enterprise Support Agreement |
| Licensing Details | Includes Premium Plus |