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ENT SUP AGRMNT 5 YEARS US GOV PREM SUP TIER AG
ENT SUP AGRMNT 5 YEARS US GOV PREM SUP TIER AG
- Price:
$91,358,392.99
- Availability:
- Mfr #: PAN-ENT-USG-ESA-AG-5YR
- UNSPSC #: 81111811
- Item #: 011096548
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Need Help?
Contact Zones Online support at 800.408.9663
Details
| Service & Support | Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 5 years - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Web knowledge base access - 5 years ¦ Web support - 5 years ¦ New releases update - 5 years |
General
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
Software
| License Pricing | US government |
| Hardware Pricing | Tier AG |
| Licensing Program | Palo Alto Enterprise Support Agreement |