Customer Service Suite

Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

Minimize wait times, increase resolutions. Freshbots, driven by Freddy Self Service, operate across multiple channels, ensuring customers can access answers wherever they are. With Freshbots deflecting up to 70% of conversations, your team can focus on what matters most.

Freshservice

Freshservice is an IT management software solution developed by Freshworks. It is designed to help businesses and organizations manage their IT services, assets, and support processes.

Key features of Freshservice consist of Incident Management, Asset Management, Change Management, Service Catalogue, Knowledge Base, Configuration Management Database (CMDB), SLA Management, Reporting & Analytics, Automation & Integration.

Freshdesk

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time. Whether it's managing tickets, automating workflows, or engaging with customers in real-time, Freshdesk provides the tools and flexibility to meet the evolving demands of modern customer service.

Freshdesk is a cloud-based customer support and helpdesk software that provides businesses with tools to effectively manage customer inquiries, support tickets, and communication. It is designed to streamline customer support operations and enhance customer satisfaction. Freshdesk offers a range of features to facilitate support interactions, such as ticket management, automation, reporting, and collaboration.

Overall, Freshdesk aims to improve customer support efficiency and the overall customer experience by providing a comprehensive platform for managing customer inquiries and resolving issues in a timely and organized manner.

Freshsales

Freshsales is a customer relationship management (CRM) software developed by Freshworks. It is designed to help businesses manage their sales processes and customer interactions more effectively. Freshsales offers a range of features that enable sales teams to track leads, manage deals, communicate with prospects and customers, and analyze sales performance.

There are a number of key features in Freshsales such as Lead Management, Contact Management, Deal Management, Communication Tracking, Email Tracking, Workflow Automation, Reporting & Analytics, Integration, Mobile Application, Customization.

Freshchat

Freshchat is a customer messaging software developed by Freshworks. It is designed to help businesses engage with website visitors and customers in real-time through various messaging channels, such as live chat, in-app messaging, and messaging apps like WhatsApp and Facebook Messenger. Freshchat enables businesses to provide proactive and personalized support, answer inquiries, and nurture leads through conversations.

There are a number of features of Freshchat for example Live Chat, In – App Messaging, Proactive Messaging, Multichannel Messaging, Conversation History, Chatbots & Automation, Team Collaboration.

Freshmarketer

Freshmarketer is designed to help businesses optimize their marketing efforts, engage with customers effectively, and improve overall marketing performance.

Some of the features and capabilities typically associated with Freshmarketer include Conversion Rate Optimization (CRO), Heatmaps & Session Recordings, Personalization, Behavioral Targeting, Email Campaigns, Lead Management, Funnel Analysis, Form Analytics, Integration.