Because a work anywhere, anytime digital age demands a more accessible and cost-effective approach to end-user support
Rethinking the traditional in-house helpdesk
The workplace is evolving. The pandemic-induced rise in remote and hybrid work schedules has modern organizations adopting a more flexible, more dynamic approach. One that quickly adapts to business and technology changes. One that enables real-time learning and sharing - and uses collaborative technologies to make that happen.
The dynamic workplace is about embracing new ways of doing business that benefit both the employee experience and the organization's bottom line. End-user support is an important part of that evolution. And that's why Zones' experts designed NextGen Workplace Services.
The Modern Way to Outsource IT Support for End Users
With NextGen Workplace Services you'll have one comprehensive solution. It features essential core services plus optional services you can add to fit your specific needs. More details on that later.
First, here's an overview.
Benefit Your People and Your Bottom Line
Get End-to-End Support
Certified technicians will be available for your users around the clock, as well as centralized management of your end users' environments.
Reduce Downtime by up to 90%
24x7 access to IT support plus self-help options and AI-enabled self-healing reduce end-user downtime and improve productivity
Free up IT Support Staff
By outsourcing support services, you can refocus and reskill your own support staff to benefit other areas and initiatives.
Make Compliance Remediation Automatic
Achieve the highest compliance levels, reduce the vulnerability period, and be better informed about the state of your end points.
Optimize Support Costs
AI-enabled self-healing for proactive device maintenance helps reduce TCO. Self-help app and chatbot enable self-service for end users.
Core and Add-On Services
Service Desk Operations
Core Services
- 24x7 IT helpdesk support
- Chatbot services
- Knowledge management
- Executive support
- Remote support tool
- ACD-IVR services for inbound calls
Optional, Add-on Services
- Multi-lingual voice support
- Real-time translation services
- Outbound call support
- Onsite/onshore delivery model
- E-bonding of ITSM tool
Modern Device Management (MDM)
Core Services
- 8x5 remote assistance
- MDM setup and configuration
- Device and patch Management
- Compliance management
- Application management
- Tool maintenance
Optional, Add-on Services
- Integrations (ITSM, Chatbot, etc.)
- Pilot and PoC Services
- Migration and transformation services
- Tool subscription
Digital Experience Management
Core Services
- Self-service app for end-users
- Self-heal OOB Solution
- Artificial intelligence-enabled event detection and predictive solutions
- IT announcements and notifications
- Tool subscription and maintenance
Optional, Add-on Services
- Custom self-heal solutions
- Proactive/reactive data
- Analytics and reporting
- Proactive service desk support
- Integrations (ITSM, Chatbot, etc.)
- Use case-specific monitoring or assessment for migrations/upgrades, and more
