Premium Support for Enterprise provides the customer with integrated support to sustain and optimize their Fortinet appliances. The service is delivered by the Advanced Services team, experts in Fortinet and security technology, deployed in a typical enterprise environment.
First service includes a designated lead engineer, aka technical account manager (TAM), who collaborates with you to build and maintain a long-term technical engagement, providing technical support, operational reviews and quarterly reporting. The service also includes best practice guidance, upgrade assistance, extended software support to facilitate upgrade planning, and advanced notifications.