In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.
As part of the Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during Schneider Electric Escalation and Corrective Actions process.
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
During each Preventive Maintenance visit, Schneider Electric Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
While on site, Schneider Electric APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
APC project managers will provide you with written reports to keep you informed of the progress of your project.
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. Schneider Electric will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
Schneider Electric factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service Schneider Electric products, as well as on safety practices and electrical codes, offering Schneider Electric customers the highest level of service available in the industry today.
With the option of packages or individual service components, Schneider Electric services are structured to allow you to pick and choose what you would like APC to do for you.