HPE Proactive Care 24x7 Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site

Compatibility Information

Designed For

HPE 1910-16G Switch, 1910-24 Switch, 1910-24G Switch, 1910-24G-PoE (170 W) Switch, 1910-24G-PoE (365 W) Switch, 1910-24G-PoE Switch, 1910-24-PoE+ Switch, 1910-48 Switch, 1910-48G Switch, 1910-8 Switch, 1910-8G Switch, 1910-8G-PoE+ (180W) Switch, 1910-8G-PoE+ (65W) Switch, 1910-8-PoE+ Switch, 1920-16G, 1920-24G, 1920-24G-PoE+, 1920-48G, 1920-48G-PoE+, 1920-8G, 1920-8G-PoE+

Details

Service & Support

Extended service agreement - parts and labor - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday � Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday � Technical support - remote diagnosis - 5 years � New releases update - 5 years � Product info support - web knowledge base access - 5 years � Comprehensive defective material retention - 5 years

Service & Support Details

Extended service agreement - parts and labor - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday � Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday � Technical support - remote diagnosis - 5 years � New releases update - 5 years � Product info support - web knowledge base access - 5 years � Comprehensive defective material retention - 5 years

General

Type	Extended service agreement
Service Included	Parts and labor
Location	On-site
Full Contract Period	5 years
Response Time	4 hours
Service Availability	24 hours a day / 7 days a week