IBM Remote Technical Support Services - ServicePac offers fixed-price, affordable telephone support for IBM System x. RTS ServicePac is a remotely delivered support service designed to answer common how-to and diagnostic questions not specifically tied to hardware problems. This service is designed to augment the customers existing support staff by expediting resolution times and maintaining a higher level of availability through expert level resources from IBM.
- Product Description IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 5 years
- Type Technical support
- Service Included Emergency phone consulting
- Full Contract Period 5 years
- Response Time 2 hours
- Service Availability 24 hours a day / 7 days a week
- Covered Configurations 4+ sockets