Polycom Premier support includes: unlimited telephone support throughout your workday - access to technical support hotline during local business hours, Monday through Friday (excluding holidays); expedited parts - full replacement of all covered failed components are shipped for next business day delivery; software upgrades - major feature and functionality releases; software updates - updates to correct any software errors that prevent your system from performing to published specifications; face-to-face testing with Polycom technical support engineers scheduled during local business hours (except holidays); on-line access - instant access via the World Wide Web to timely product and service information, including technical bulletins, software patches and drivers, and training information.