« Back
Cisco Partner Support Service TelePresence Video - extended service ag
Cisco Partner Support Service TelePresence Video - extended service ag
- Price:
$2,129.99
- Availability:
- Mfr #: CON-PSRN-CTSSX80
- UNSPSC #: 81111811
- Item #: 003486633
- Add to Shopping List
Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: CTS-SX80-K9, CTS-SX80-K9-RF, CTS-SX80-K9-WS |
Details
| Service & Support Details | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¿ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¿ Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¿ Technical support - phone consulting - 1 year - response time: 72 hours - availability: business hours / Monday-Friday - severity level 3 ¿ Technical support - phone consulting - 1 year - response time: 96 hours - availability: business hours / Monday-Friday - severity level 4 ¿ Technical support - remote diagnosis - 1 year ¿ Product info support - web knowledge base access - 1 year ¿ New releases update - 1 year ¿ Intrusion definitions update - 1 year |
General
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |