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WD StorChoice Silver - extended service agreement - 5 years - shipment
WD StorChoice Silver - extended service agreement - 5 years - shipment
- Price:
$9,439.99
- Availability:
- Mfr #: HS00579
- UNSPSC #: 81111812
- Item #: 005617000
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Compatibility Information
| Designed For | WD Ultrastar Data102 SE4U102-102 |
Details
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: NBD - availability: 12 hours a day (5:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web support - 5 years ¦ Product info support - e-mail consulting - 5 years ¦ New releases update - 5 years |
General
| Service Included | Replacement |
| Type | Extended service agreement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 12 hours a day / 5 days a week |
| Covered Configurations | 816TB storage array |