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WD StorChoice Gold - extended service agreement - 1 year - shipment
WD StorChoice Gold - extended service agreement - 1 year - shipment
- Price:
$1,150.99
- Availability:
- Mfr #: HS00478
- UNSPSC #: 81111812
- Item #: 005617003
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Contact Zones Online support at 800.408.9663
Details
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: 4 h - availability: 12 hours a day (5:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web support - 1 year ¦ Product info support - e-mail consulting - 1 year ¦ New releases update - 1 year |
General
| Service Included | Replacement |
| Type | Extended service agreement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 12 hours a day / 5 days a week |
| Covered Configurations | 9.6TB storage array |