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PARTNER ENABLED PREMIUM SUPPORT RENEWAL,

PARTNER ENABLED PREMIUM SUPPORT RENEWAL,

  • Price: 
    $27,099.99
  • Availability: 
  • Mfr #:  PAN-SVC-BKLN-5250-R
  • UNSPSC #:  43233205
  • Item #:  005927434
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  • cnet cat code #:  200101
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Compatibility Information
Designed For P/N: PAN-PA-5250-AC, PAN-PA-5250-DC
Details
Service & Support Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day