The Warranty Program is designed to get your imaging products back up to speed as quickly as possible, covering telephone troubleshooting, parts and advance-ship replacements. This Warranty Program offers a great way to predict total costs for support, making budgeting for the year a snap.
Should technical support determine that your product is suffering hardware failure requiring service, a replacement will be shipped via Overnight to your location and a technician can be dispatched to arrive the Next Business Day after the replacement has been delivered to exchange the product, verify the replacement unit is working, and then return the defective unit.