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Palo Premium Support (4 Hour) - extended service agreement - 3 years -
Palo Premium Support (4 Hour) - extended service agreement - 3 years -
- Price:
$60,976.99
- Availability:
- Mfr #: PAN-SVC-4HR-M-600-P-25-3Y
- UNSPSC #: 81111812
- Item #: 006146811
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Compatibility Information
| Designed For | P/N: PAN-M-600-P-25 |
Details
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Pricing Type | 25 units - prepaid |