1YR 24X7 ADV RPLMNT FOR MERGEPOINT 201X
- Mfr # 1YGLD-MPU2016
- UNSPSC # 81111812
- Item # 106714441
Compatibility Information
| Designed For | Avocent MergePoint Unity 2016, 2016DAC |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4 |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Return Shipment | At customer expense |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |