Service & Support
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Extended service agreement - advance parts replacement - 3 years - shipment - response time: 1 business day - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 3 years ¦ Technical support - web support - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Service Included
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Advance parts replacement
Location
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Shipment
Full Contract Period
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3 years
Response Time
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1 business day
Service Availability
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24 hours a day / 7 days a week
Pricing Type
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Citrix Enterprise License Program (ELA) (Level 4)