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Palo Premium Support Program - extended service agreement - 3 years - shipment

Palo Premium Support Program - extended service agreement - 3 years - shipment

  • Price: 
    $755.99
  • Availability: 
  • Mfr #:  PAN-SVC-PREM-220-3YR
  • UNSPSC #:  81111811
  • Item #:  006685112
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  • cnet cat code #:  1007
Need Help? Contact your Zones Account Manager or call 800.408.9663
Compatibility Information
Designed For P/N: PAN-PA-220
Details
Service & Support Extended service agreement - advance parts replacement - 3 years - shipment - response time: next business day Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 Product info support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 3 years New releases update - 3 years
General
Service Included Advance parts replacement
Location Shipment
Full Contract Period 3 years
Response Time Next business day
Pricing Type Prepaid