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Palo Premium Support Program - extended service agreement - 3 years - shipment
Palo Premium Support Program - extended service agreement - 3 years - shipment
- Price:
$833.99
- Availability:
- Mfr #: PAN-SVC-PREM-220-3YR
- UNSPSC #: 81111811
- Item #: 006685112
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Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: PAN-PA-220 |
Details
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Pricing Type | Prepaid |