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Cisco Partner Support Service - extended service agreement - 1 year - shipment
Cisco Partner Support Service - extended service agreement - 1 year - shipment
- Price:
$16.99
- Availability:
- Mfr #: CON-PSUT-ATA191KT
- UNSPSC #: 81111811
- Item #: 006837458
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Need Help?
Contact Zones Online support at 800.408.9663
Compatibility Information
| Designed For | P/N: ATA191-K9, ATA191-K9-RF, ATA191-K9-WS |
Details
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year |
General
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Localization | Canada, United States |