All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue can not be resolved by phone a system needs to be shipped to Lenovo facility. (logistics method vary by country).
All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, with Customer Carry-In Service, customers deliver their PC to a designated service center for repair or exchange. After the product has been repaired or exchanged, customers collect their PC from the repair center.