Hardware Support Offsite Service offers high-quality door-to-door service for eligible HP products. The service includes telephone support, pick-up, repair or replacement of the failed unit at an HP designated repair center, return of the operational unit with a three business day turnaround time and all parts, labor as well as the cost of the pick-up and return shipment.
In addition, the accidental damage protection will help you to avoid unexpected repair or replacement costs caused by accidents that may occur during normal operation of your mobile and desktop devices.
For eligible products, defective media retention feature allows you to retain defective hard disk or eligible SSD/flash drives that you don't want to relinquish due to sensitive data contained within the disk covered under this service.
- Product Description Electronic HP Care Pack Pick-Up and Return Service with Defective Media Retention and Accidental Damage Protection G2 - extended service agreement - 4 years - pick-up and return
- Type Extended service agreement
- Service Included Parts and labor
- Location Pick-up and return
- Full Contract Period 4 years
- Repair Time 3-7 business days
- Service Availability 9 hours a day / 5 days a week
- Covered Configurations 3/3/0 warranty
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