« Back
ENTERPRISE SUPPORT PREMIUM 2YR 750-999
ENTERPRISE SUPPORT PREMIUM 2YR 750-999
- Price:
$11.99
- Availability:
- Mfr #: 3036ZZSSN120LLZZ
- UNSPSC #: 81111812
- Item #: 008099537
- Add to Shopping List
Need Help?
Contact Zones Online support at 800.408.9663
Details
| Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 1 year - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ Web-based training - 1 year - 2 days ¦ Remote inspection - 1 year - 2 sessions per year ¦ Maintenance - 1 year - 4 sessions per year |
General
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
Software
| Installation Type | Locally installed |
| License Qty | 1 license |
| License Pricing | Volume / 750-999 licenses |